Our Policies

We are here to assist you if you have any concerns about your purchase.

 

REPLACEMENTS 

Return or exchange requests will be considered solely for products that are received in a damaged or incorrect condition.

The buyer or recipient must notify us of any damaged or incorrect products within 7 days of receiving the goods. For customers claiming missing items or damaged products, we require an unedited unboxing video as evidence. The customer is required to share the complete video with us via email at ivory tales.giftingstudio@gmail.com

In addition to the above, please be aware of the following non-returnable items:

  • Personalized or Customized products

  • Edible Items

In certain situations, partial refunds may be provided, contingent upon the circumstances. This applies to items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error.

 

REFUNDS (IF APPLICABLE)

Once the photos/videos are received and inspected, we will notify you regarding the verification of the damaged product. Furthermore, we will inform you of the approval or rejection of your refund request.

If your refund is approved, the refund will be processed from our end, and it will be credited to your original method of payment, within 5-7 business days after deducting 18% GST, shipping fees, RTO fees, or 5% transaction fees, whichever is applicable.

SHIPPING POLICY

Our shipping timelines are-

1. Express shipping in metro and tier 1 cities: 2-4 working days.

2. Standard shipping PAN India: 5-9 working days.

3. International Shipping: 10-12 working days.

Orders are not shipped or delivered on weekends or holidays. In the event of a high volume of orders, there might be a delay of a few days in the shipment process. Kindly allow for additional transit days for the delivery of your order. If there is a substantial delay in the shipment of your order, please feel free to reach out to us via email or telephone.

SHIPMENT CONFIRMATION & ORDER TRACKING

Upon the shipment of your order, you will receive a Shipment Confirmation message via email or WhatsApp. This communication will include your tracking number(s) for reference. Please note that the tracking number(s) provided will become active within a period of 24 hours.

CUSTOMS, DUTIES AND TAXES

Confetti Gifts holds no responsibility for any customs fees or taxes incurred on your order. Any charges imposed during or after shipping, including tariffs and taxes, are the sole responsibility of the customer.

CANCELLATION POLICY

For all non-customized orders, we have a cancellation policy that allows cancellation within 24 hours of placing the order. Cancellations can be approved as long as the box has not been dispatched.

However, please note that orders containing any form of customization or personalization are not eligible for cancellation.

 

POLICY FOR PERSONALIZED ORDERS:

Cancellation of Orders:

Once an order for personalized products is placed and involves any form of customization, it cannot be canceled or modified under any circumstances.

Potential Delays:

During periods of high order volume or unforeseen circumstances, the production and shipment of personalized items may experience delays of 2 to 3 days beyond the estimated delivery date. Customers will be duly informed of any such delays.

Partial Refund for Non-Informed Delays:

If a delay occurs due to factors not communicated to the customer in advance, a partial refund may be issued upon request. This refund will be proportional to the extent of the delay and its impact on the original delivery schedule. Customers will be notified about delays through Email, Phone Call, Message, Website, or Instagram.

Non-Refundable Logistics Delay:

Ivory Tales is not liable for delays in product delivery due to logistics issues, including carrier delays or other unforeseen logistics circumstances. Therefore, refunds will not be provided for delays caused by such logistical factors.

Refund: 

Upon cancellation, the cost of the personalized product will be deducted from the total order amount. The remaining balance (excluding the personalized product cost and the 2% cancellation fee) will be refunded to the customer. If any order is cancelled after dispatched the shipping cost + RTO cost + 5% restocking fee will be deducted from the total order value.

Please note: By placing an order for personalized items, you acknowledge and agree to adhere to this cancellation policy. For any further queries or clarifications regarding our cancellation policy, kindly contact our team.

Note: This policy is subject to change without prior notice. Please review the latest version before placing an order.